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Home > Customer Care

Customer Care

About Us

Welcome and thank you for shopping at PiratesCostumes.com! Whether you are looking for a kids Pirate costume or an Officially Licensed Pirates of the Caribbean Costume, we are your first choice for kids and adult Pirate costumes, hats, masks and accessories.

At PiratesCostumes.com your privacy is our number one priority. As a partner of Yahoo! Merchant Solutions, we provide you with the most advanced and secure shopping experience which includes Secure Socket Layer (SSL) 128-bit encrytption for transmitting your payment information and our site is compliant with the Cardholder Information Security Program developed by Visa and MasterCard.

PiratesCostumes.com understands that being able to find the product that you want, purchase it at the best price available and receive it on time are all vital factors in your buying decision. We offer the largest variety of costumes, masks and accessories available. We shop the competition daily so that you don't have to! You can feel confident that you are receiving the best possible price with each product that you purchase. Last but not least, PiratesCostumes.com has partnered with UPS to make sure that your products are delivered safely and on time with a wide selection of delivery options to your home or office.

For your convenience, we offer multiple payment solutions including Visa, MasterCard, American Express, Discover and Paypal which includes eCheck processing.



Size Chart

Click here to view a size chart



Contact Us

Customer Service: CustomerService@PiratesCostumes.com

Returns: Returns@PiratesCostumes.com

Toll Free 800 Number: 1-877-800-6897

Mailing Address:

PiratesCostumes.com
12001 Riverwood Drive
Burnsville, MN 55337



Hours of Operation:

  • Monday - Friday 7:00AM - 11:00PM Central Time
  • Saturday & Sunday 8:00AM - 8:00PM CentralTime






Shipping Information

SHIPPING: All In-Stock items are shipped within 24 hours. Shipping costs vary by product. Please review your shopping cart for actual shipping charges. In order to find out the exact shipping charges add the items you wish to order into your shopping cart and enter your zip code and hit apply. All Special Order items ship within 5-7 business days depending on availability.



Exchange and Refund Policy

Please CLICK HERE to view our exchange and refund policy.


All Pirates products offered by PiratesCostumes.com are officially licensed by their respective trademark/copyright owners.


Copyright © 2012 PiratesCostumes.com All Rights Reserved.